Privacy Policy

Privacy Policy

 

All services provided in our store belong to and are managed by the company velnero.store.

Our company may collect personal data for various purposes. Below is a description of how it is collected and protected. In accordance with the nature of our business, certain personal data (such as name, company details, phone number, address, or email address) is collected during registration or when filling out various forms and surveys in our store.

Our company may periodically send its customers and subscribers information about campaigns, product news, and promotional offers. Our users have complete freedom to choose whether they wish to receive such information by changing their preferences in the account section after logging in, or by unsubscribing using the link included in the received message.

Personal data provided to us electronically by users, either through our store or via email, will not be disclosed to third parties, except for the purposes and scope specified in the "User Agreement" we have entered into with our users.

Our company logs and uses the IP addresses of users to identify system problems and to quickly resolve issues and disputes related to the services provided. IP addresses may also be used for general user identification and to gather broad demographic information.

Our company may use the requested or provided information for direct marketing purposes by itself or by entities with which it collaborates, outside of the purposes and scope specified in the User Agreement. This personal data may also be used to contact the user if necessary. This information may be used for various statistical evaluations, database creation, and market research without disclosing the identity of our users.

Our company is committed to maintaining the confidentiality of all information, treating it as a duty of secrecy. We will take all necessary measures to prevent the disclosure, unauthorized use, or access by third parties to all or part of the confidential information.

 

Credit Card Security

 

Our company considers the security of credit card holders who make purchases in our online stores a priority. Your credit card information is not stored in our system in any way.

To ensure you are on a secure page, look for the key or padlock symbol at the bottom of your browser. This indicates you are on a secure website, and all your data is encrypted. This information is used exclusively in the sales transaction process and according to your instructions. Credit card information is encrypted using a 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card is approved, the transaction can be continued. Since no card information is viewed or recorded by us, there is no possibility for third parties to obtain this information.

The company verifies address and phone details in credit card orders to prevent fraud. Therefore, first-time customers may be asked to confirm their financial and address information. If necessary, we contact the credit card holder or the bank.

All information provided during registration is accessible only to you, and only you can change it. If you protect your login details, no one else will be able to access or change your information.

 

Credit Card Security (Mail-Order Method)

 

Identification and credit card data sent to us via the "mail-order" method will be stored by our company in accordance with confidentiality principles. This information will be stored for 60 days in case of any disputes regarding credit card charges, and then will be destroyed.

 

Third-Party Websites and Applications

 

Our store may contain links to other websites. Our company is not responsible for the privacy practices and content of these sites. Advertisements published on our site are distributed to our users through our advertising partners. The privacy policy terms in this agreement apply only to the use of our store and do not cover third-party websites.

 

Exceptional Circumstances

 

In the following limited cases, our company may disclose user data to third parties, outside the provisions of this "Privacy Policy." These include:

  • Compliance with applicable law.

  • Fulfilling obligations arising from the "User Agreement" and other agreements with our users.

  • A request for user information for the purpose of an investigation or inquiry by authorized authorities.

  • Situations where it is necessary to provide information to protect the rights or safety of users.

 

Email Security

 

Never provide your credit card number or passwords in emails you send to our store's customer service regarding any orders. Information in emails can be visible to third parties. Our company in no way guarantees the security of information transmitted in emails.

 

Cookies

 

Our company may obtain information about visitors to our store and their use of the site via technical communication files (Cookies). These files are small text files sent by a website to a user's browser for storage. They help facilitate internet use by saving status and preferences.

These files help in obtaining statistical information about how many people visit the site, for what purpose, and how often. They are not intended to retrieve data from main memory or other personal data.

Our company may change the provisions of this "Privacy Policy" at any time by publishing a revised version on the site. The changed provisions take effect on the date of their publication.

Please send any questions or suggestions regarding our privacy policy to the email address: info@velnero.store. You can also contact us using the following details: Company Name: velnero.store. Email: info@velnero.store.